Where's the SERVICE in Customer Service?

I have had it with my DSL "service" provider. And every time I use the word "service" please know that I am using the term loosely...VERY loosely.

Somehow, my DSL service got disconnected. Not because I asked for it to be, but because of some stupid glitch on the carrier's end. Since November 12th I've been dealing with these people to get the issue resolved. I swear, if I have one more person at this company tell me that the disconnect was "due to an error, and they don't know how to fix it, so I have to set up brand new service...", if I have one more person tell me this I am going to FLIP.

I've spoken with more people than I can count (on both hands and feet). There is absolutely no "sense of urgency" with these people. Half the ones I've spoken with have sounded like they're chowing down on a sandwich (totally unprofessional), and the others are simply reading off of a script. I've heard the spiel so many times now I can recite it by heart. I mean REALLY...is there ANYBODY at this company who can think "outside of the box" and use their brains to solve a problem? Is this what we've come to? Is this the new "normal" when it comes to "service"?

Needless to say, I'm still without DSL and have contacted another provider to set up new service as I simply can not continue to give my hard earned money to the people who I've been dealing with. Nope...not a penny more will go to that company.

The sad part is...they won't even miss me. I'm just one out of millions of customers which is why they've been so lackadaisical about resolving my problem.

So at this point, all that I can do is cancel my account with them (which I've done), and write letters to anybody and everybody I can who's in management at the company. Maybe, just maybe...someone there will realize that there's a better way to treat customers and the way that I've been treated is simply not it.

You can hear me now...right?

Let the DIALOGUE begin! What's the WORST service you've ever received from a company. Did you continue to do business with them afterward?

Talk to me!

Til next time...